![]() But it's a decent security measure, and even with that step, it took me only 45 seconds to go from the start of the call to conversing with a helpful Verizon rep. MORE: Cellphone Carriers: Best and Worst Customer ServiceĬustomers who want to skip straight to the talk-to-a-person part of the proceedings may balk at having to enter an account PID. ![]() We will update this story if we get a definitive explanation. My best guess: I'm a postpaid customer, and our anonymous reader has a prepaid account. We’ve reached out to Verizon to figure out why the two of us had such different experiences. ![]() Our anonymous reader tried repeating my steps and not only heard a different set of menus from Verizon's automated system but also got hung up on. Or, at least, I found myself talking to an actual person. You'll soon find yourself talking to an actual human. (That's a four-digit number you set up on Verizon's website.) Enter it, and press #. At this point, the system will promise to connect you to an operator, but it will ask you to enter your account PID. ![]() The automated system will ask you to say why you're calling. When the automated system begins talking, press zero.ģ. ![]()
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